Call Center Learnership Programme | Learnerships For 2018-2019: Available Sa Learnerships Latest

Learnership is a programme where its learners are exposed with practical experience toward certain industry to gain better understanding. And each leanership programe has their own agenda. So to speak, Metropolitan call center learnership programme is a good opportunity for potential applicants who are pursuing a career in insurance and medical aid administration industry or its pertinent area. Nevertheless, here are things to consider to claim yourself as a suitable applicant opportunity; hold certificate of grade 12. Level 4 in English (50%), level 3 for another official language (40%), level 4 in pure mathematics (50%), and level 6 in mathematical literacy (70%).

Call Centre Learnership

Tracker Connect is offering the opportunity of a lifetime to 25 of South Africa’s young people with great potential, through a Call Centre Learnership NQF Level 4 which will be based at Tracker Head Office in Johannesburg. The purpose of the Learnership is to capacitate young professionals (call centre agents) with relevant competencies required to deliver service that exceeds customer expectations, by providing them with relevant skills, experience and knowledge.

Key Outputs:

This learning intervention is a full qualification which consists of structured unit standard based learning combined with practical/workplace experience which totals to 150 credits. After having gone through the qualification the young professional (call centre agent) will be equipped with the following competencies:

Competencies:

  • Becoming a one- stop call resolution employee
  • Capturing and updating of information
  • Ensure that Customer Service standards are maintained in highly pressurised environment.
  • Ability to market and sell products.
  • Proactively and / or reactively retaining of business by means of up and cross selling different products.
  • Knowledge on how to view invoices, adjustments, advance payments, credit notes and payment allocations.
  • Handling of electronic communication
  • Assistance with data- integrity campaigns
  • Contracting and scheduling and understanding of Tracker systems.

Qualifications & Experience:

  • Be a South African Citizen and be in possession of a valid SA ID book
    Matric with a (D) symbol pass in English language.
  • Not to currently be engaged in formal employment
  • A passion for customer service and a professional attitude at all times
  • The ability to communicate clearly and professionally with clients
  • Excellent interpersonal skills
  • Detail orientation
  • Desire and potential to learn
  • The ability to cope with a constant changing and pressurised environment.
  • The ability to work  in an environment where multi skilling is required
  • Basic computer skills

Also, you need to have intermediate skill in MS Office. Another two, you must be an unemployed graduate and you are able to conduct a twelve month Metropolitan call center flawlessly. Not to stopping by those requirements, you need also to confirm that you are; (1) a personal who is client oriented and able to work in under pressure environment, (2) excellence in communication skill, being assertive, and reliable when it comes to use and access certain information to enhance your performance, and (3) apply result-driven and self management attitude together with attention centric and accuracy oriented.

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